Your Questions | Experts Answer

Covid-19 Questions

Refer to Trusted Resources

ICTG is focusing on the surge in demand for COVID-19 infection control training and education in specialized environments and currently does not have resources available to answer general questions better answered by these trusted resources.

However, we want to make sure you are finding the answers to your many questions about COVID-19.  The following are trusted resources:

These organizations are tracking developments and updating their responses regularly. If there is a general question you do not see the answer to or an update they need to know about, please contact these organizations directly to suggest additions/changes.

ICTG Training Questions

Why ICTG Training?

  1. Our Master Trainers are former CSA committee members that assisted with producing the current Z317.13 2017 CSA Standard; they are nationally/professionally recognized as subject matter experts.
  2. Our instructors:
    • Have both thorough knowledge/understanding of industry-accepted and widely known IPAC principles, CSA Standard requirements, and decades of real-world experience regarding many healthcare facility (“HCF”) projects.
    • Are high level infection control consultants and have been intimately involved in dozens of past and current HCF projects and facilities.
  3. We help participants better understand the “theoretical” aspects of IPAC principles as well as standard requirements, and teach/instruct them on how to practically apply and use those principles in real life situations.
  4. Our training courses are cost effective. Your workers get back to work sooner. Total costs are approximately less than half that of CSA Group’s 2-day course.
  5. Our courses are designed for different stakeholders and speak to their roles/involvement in various HCF projects or facilities; students are taught to know, understand and practically apply IPAC principles relevant to their work.
  6. We can customize and tailor our courses and information to your specific training needs and objectives. We do not standardize our courses and teach the same information to different stakeholder groups.

How does ICTG Training differ?

Our courses are different in that we teach/instruct participants in the practical use and application of industry-accepted IPAC principles. Other training providers teach the “what,” while we teach and instruct people “how to do it” in the real world. When a participant undertakes our courses, they will experience the following instructional techniques/methods:

Critical Thinking

Through our course content and real-world case studies/scenarios, we focus on key IPAC principles and teach critical thinking methods to help stakeholders practically reduce or eliminate infection risks versus rote memorizing the entire “rulebook” and applying verbatim the standards.

Safe Work Procedures/Methods

We teach people several practical and applicable safe work procedures and methods – including innovative/creative techniques not fully specified in the current standard – to not just protect HCF occupants, but also to protect themselves from hospital acquired infections (“HAI”).

Gap Bridging

We encourage our clients to have various stakeholders attend our courses, and from different fields/industries, such that we can spark good and positive dialogue to help the stakeholder better understand one another in relation to their specific IPAC roles and responsibilities.

Sensory/Tactile Learning

Our content and practical hands-on training experiences include both sensory (e.g. visual, touch) and tactile learning, to assist your “boots on the ground” workers in better understanding and applying IPAC principles during their work. Methods include, but are not limited to the following:

Practical Demonstrations

We use various IPAC-related tools, equipment and materials throughout our courses to emphasize IPAC knowledge and principles and to supplement delivery of key information that our participants need to know to safely and effectively perform their tasks in HCF environments.

Show & Tell

We conduct several “show and tell” sessions, regarding various IPAC-related tools, equipment and materials, to assist participants with better understanding select IPAC measures and how they work in the real world.


Certification Recognized

  • Under Annex G (2017 CSA Standard), stakeholders are recommended to take infection control training as “provided by the CSA Group, or equivalent, in the use and application of this Standard.”
  • We offer “equivalent” infection control training (and certification) in the interpretation, use and practical application of industry-accepted and widely known infection control principles. Participants need to pass a knowledge competency exam in order to receive a certificate of completion.
  • Yes. Our certification training courses include a carefully designed exam which tests your understanding in, and application of, the subject matter and related aspects regarding your work.
  • Our knowledge competency exam is not a quiz (which is generally utilized for awareness-type courses). A minimum passing mark of 80% is required to achieve certification is required to receive a certificate of completion.

CSA Approved

  • CSA does not “approve” nor endorse any training provider in Canada. In addition, training providers are not required to receive approval nor endorsement from CSA Group.
  • Our training course content focuses on key, industry-accepted IPAC principles that are commonly known and used throughout not just Canada, but also other countries and jurisdictions.
  • Several Health Authorities, HCFs, and other “Authorities Having Jurisdiction” have engaged ICTG and approved our training courses for their staff and external stakeholders.

Training Equivalent to CSA

  • Yes. Per Annex G (2017 CSA Standard), specifically Sections 3.13-3.16, CSA allows equivalent training “in the use and application of this Standard.”
  • Participants are taught key information regarding the use and application of industry-accepted and commonly known IPAC principles, of which some principles are included in the CSA Standard.
  • More importantly, individuals are taught the intent of various requirements and the practical application of those principles in the real world.
  • We tailor our knowledge certification courses according to the information stakeholders really need to know based on their industry sector and involved roles/responsibilities regarding HCF-related work.
  • We educate, train and instruct stakeholder groups in what they really need to know to meet their specific IPAC objectives/goals; this is important as not all standards and requirements apply to every type of stakeholder and their HCF-related work.
  • Therefore, each of our 8-hour knowledge certification courses are tailored to each stakeholder’s involvement on a given HCF project or in an existing facility.

Training Certificates/Expiry

Yes. Participants who achieve 80% (or higher) on the knowledge competency exam will be deemed “certified” and will receive a digital copy of their certificate of completion.

ICTG has internally implemented a 3-year expiry date from the course delivery date.

Meets Contractual Training Obligations

  • Yes. We provide “equivalent” (and certification) training as allowed for under the 2017 CSA Standard (see above for further information).
  • The CSA Group cannot legally restrict training to just their instructors or their training content
  • ICTG has trained several stakeholders (constructors, trades, facilities maintenance and operations, infection prevention and control etc.) who have had our knowledge certification training accepted by their clients (e.g. Health Authorities) and/or specific HCFs. Participants who pass a knowledge competency exam will receive a certificate of completion.
  • This is a simple matter of applying for a “change order” (or confirming with your client in writing) that ICTG knowledge certified training is considered as a qualified, equivalent, and acceptable alternative.
  • Many in procurement may be unaware that equivalency, alternate training even exists, which is allowed for under the 2017 edition of the CSA Standard.
Scroll to Top